M&C SPECIALIST MOTORS LTD

OUR COMPLAINTS POLICY

Your satisfaction is our priority.

OUR COMPLAINTS POLICY

At M&C Specialist Motors, we pride ourselves on delivering first-class customer satisfaction to all our customers. However, we understand that every now and again, we unfortunately may not meet expectations.

When this happens, the first step is to get in contact with a member of our team.

IF YOU HAVE A GENERAL COMPLAINT

For complaints relating to non-regulated activities, including anything concerning the dealership, sales or aftersales, please contact us directly via email with the details and any supporting documentation.

If you do not have an email account, you can telephone us or send a letter.

Our management team is committed to resolving any issues or problems you may have, whatever they may be.

Often, problems are quickly resolved within 24 hours, leaving customers happy with the service they received.

IF YOU HAVE A COMPLAINT REGARDING FINANCE

If your complaint relates to finance, please contact Automotive Compliance Ltd directly.

Automotive Compliance Ltd can be contacted via post, telephone or email:

FINANCIAL OMBUDSMAN SERVICE

If we cannot resolve your finance complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service, subject to eligibility. This service is free to use.

Their consumer helpline is available on:

Telephone: 0800 023 4567

Alternative Telephone: 0300 123 9123

Website: www.financial-ombudsman.org.uk